Helpdesk It Technician Level 1 (Tijuana)

RESPONSIBILITIES
Tracks all Help Desk requests through to completion.
Maintains current status of, and updates information in regards to support tickets within the Help Desk tracking system.
Maintain communication to end-user on all support tickets until the problem is resolved and the support ticket is closed.
Insures that the IT Operations Manager is kept up-to-date on the status of any outstanding, non-routine/critical support requests.
Enterprise anti-virus software installation, configuration, patching and updating as well as diagnosis and triage of any detected /quarantined virus, malware, spyware, etc.
REQUIREMENTS
Advanced English (written and spoken to provide remote support)
Associate's degree or equivalent experience in management information systems, computer science, business, or a related discipline.
Experienced and fluent working with Help Desk support and inventory tracking software.
Excellent customer service skills.
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