Found Description
Brief scope of the requirement
- Working hours (Mon to Fri), 0800hrs to 1830hrs
- Working experience in IT industry (Helpdesk) - 3 year experience
- Familiar with ServiceNow
- Knowledge in handling incident tickets etc
- Knowledge in vulnerability management
- Provide VIP support
- Knowledge in New Joiner account creation (Able to pickup and be a fast learner)
- New Joiner Onboarding introduction
- Leavers Offboarding (Collecting back assets - laptop / work mobile)
- Lost device reporting & replacement (Know what to do and guide user if this happens)
- Provisioning of software and license
- Device Loan request (Reclone of loan laptops)
- Issuing of peripheral loan items
- Perform USB Exception request
- Perform VPN Disablement request
- Perform Cloud PC request
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