Found Description
About the Role Do you love helping people solve their problems? As a Helpdesk Executive at Team Everest, you will be the first point of contact for stakeholders. You will respond to their questions, troubleshoot issues, and ensure they get timely solutions through chats and when required on calls. Think of yourself as the voice of Team Everest, guiding and supporting our stakeholders with clarity and compassion. You will guide and support our stakeholders with clarity and compassion in everything you do. If youre someone who enjoys connecting with people, solving problems and creating a positive impact, this role is for you! What You Will Do? Respond to stakeholder inquiries through email, phone, and ticketing systems. Identify, troubleshoot, and resolve issues related to our programs and services. Collaborate with internal teams to ensure timely solutions for stakeholders. Escalate complex issues to the appropriate team or department when needed. Document and maintain records of stake...