Helpdesk Coordinator

As a Helpdesk Coordinator, you will be responsible for providing technical support and assistance to the organization's users. You will coordinate the helpdesk team's activities, ensuring efficient operation and excellent customer service. Your role will involve handling inquiries, troubleshooting issues, and coordinating resolutions to ensure minimal downtime and maximum productivity.

Responsibilities Include:

Supervise the daily activities of the helpdesk team.

Assign tasks and ensure timely resolution of user issues

Monitor helpdesk tickets and prioritize based on urgency and impact

Maintain accurate records of all helpdesk interactions and resolutions

Provide first-level support and troubleshooting for hardware, software, and network issues

Escalate unresolved issues to the appropriate IT support teams

Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners

Serve ...