Helpdesk Associate - Technical Troubleshooting

Req ID: 374203 

We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).

Roles and Responsibilities: - Provide technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. - Activities include recognition, research, isolation, resolution & follow up steps. - Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. - Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. - Sound knowledge of ITIL best practices around Incident & Request Management procedures Qualifications - Helpdesk Associate at Grade-4 position in Service Desk - Must be a Graduate. B.Tech/B.E or any other technical degree preferred - Good communication skills with 1 ye...