Found Description
Position Overview
This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls in a call center environment supporting customers 24x7x365.
Shift work is required including nights, weekends, and/or holidays.
Key Responsibilities
- Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson, and Meditech.
- Track and document the appropriate comments, close or elevate incident tickets and related issues in a timely manner.
- Drive resolution of incidents on a 24/7 desk.
- Read text on computer screens for the duration of the shift.
- Remain at designated workspace and in the phone queue for an 8–10 hour period with scheduled breaks.
- Ensure a quiet, private workspace with high‑speed wired internet.
- Travel up to 10% of time, if require...