Found Description
Helpdesk Associate - Part Time
We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico.
Requirements
Availability to work 22.5 hours per week
Interest in working morning shift
Advanced English
Looking to work in IT Environment
6 months of experience in Customer Service
Benefits
Competitive salary
Grocery Tickets - 12% of base salary
30 days of Christmas bonus
10 days of vacations
50% Vacation bonus
Savings Funds
5 personal days per year
Medical insurance
Life insurance
Dental Insurance
Discounts with selected Optics
Opportunity to grow in the company
Responsibilities
General L1 support for hardware and MS Office packages
Advance technical support for in-house applications and developments
Answer technical support calls providing and escalating to other support groups
Provide support based on email generated requests or reports
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