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Helpdesk Associate - Part Time

NTT

Guadalajara, Jalisco, Mexico Full-time June 21, 2026

Found Description

JOB DESCRIPTION

We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico.

Helpdesk Associate - Part Time

  • Requirements:Availability to work 22.5 hours per weekInterest in working morning shiftAdvanced EnglishLooking to work in IT Environment6 months of experience in Customer Service

  • We Offer:Competitive salaryGrocery Tickets - 12% of base salary30 days of Christmas bonus10 days of vacations50% Vacation bonusSavings Funds5 personal days per yearMedical insuranceLife insuranceDental InsuranceDiscounts with selected OpticsOpportunity to grow in the company

  • ActivitiesGeneral L1 support for hardware and MS Office packagesAdvance technical support for in-house applications and developmentsAnswer technical support calls providing and escalating to other support groupsProvide support based on email generated requests or reportsDocument troubleshooting steps and detailed description of the customer i...
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