Helpdesk Associate - Part Time (Am)

We are currently seeking a Helpdesk Associate - Part Time to join our team in Guadalajara (On-site).

• Preferred Schedule: 7:30 AM (ON-SITE)
• Availability: 22.5 hours per week
• Shift Preference: Morning shifts
• English Level: Advanced
• Environment: IT Settings
• Experience: 6 months in Customer Service

• General L1 support for hardware and MS Office packages
• Answer technical support calls, providing and escalating to other support groups
• Document troubleshooting steps and detailed description of customer incidents and requests
• Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

• Competitive salary up to $7,XXX per month
• Grocery Tickets – 12% of base salary