Helpdesk Analyst - Zendesk Support (Hybrid, Nairobi)

Link-Worldwide in Coyuca de Catalán, Mexico is seeking an Analyst for the Helpdesk role. The position is essential for addressing employee inquiries and improving support processes.

The ideal candidate will have at least 1 year of customer service experience and be proficient with helpdesk tools like Zendesk, along with a willingness to work in a hybrid setup, including graveyard shifts. Strong analytical and communication skills are crucial for success.