Found Description
Descripción y detalle de las actividadesWe are looking for an additional IT Helpdesk agent to extend our 24x7 support team in Tijuana, B.C.- Technical analysis of software and hardware products- Coordination with customers, partners, managers and field engineers- Escalation to other departments / levels- Hotline coverage- Queue monitoring- Case creation- Dispatch- Other support tasksExperiência y requisitos- Knowledge of spoken and written English (minimum C1 level)- Great teamwork and interpersonal skills- IT background (educational, work or similar) - ideally related to the software business to provide exceptional solution-oriented support- Experience in dealing with business customers in the support environment (preferably L2)- Strong communication skills and empathy along with keeping a clear head and fostering calmness- Willingness to occasionally work on weekends and holidays + on-call (additional payment)- Knowledge in Linux(General commands, navigating through the file syste...