Found Description
Description We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Los Angeles, California. This role is ideal for someone with strong attention to detail, technical troubleshooting abilities, and a proactive mindset. As a contract to permanent position, this opportunity offers the potential for long-term growth within the non-profit sector.
Responsibilities:
• Provide hands-on support for hardware troubleshooting and computer setup, ensuring smooth functionality for end-users.
• Manage Active Directory tasks, including resetting user accounts and addressing basic access concerns.
• Deliver Tier II level technical assistance, handling more complex support issues and resolving escalations as needed.
• Adapt to training and feedback, demonstrating a willingness to learn and improve processes.
• Work effectively within a Windows 11 environment, ensuring compatibility and optimal performance.
• Respond to service desk tickets promptly,...
Responsibilities:
• Provide hands-on support for hardware troubleshooting and computer setup, ensuring smooth functionality for end-users.
• Manage Active Directory tasks, including resetting user accounts and addressing basic access concerns.
• Deliver Tier II level technical assistance, handling more complex support issues and resolving escalations as needed.
• Adapt to training and feedback, demonstrating a willingness to learn and improve processes.
• Work effectively within a Windows 11 environment, ensuring compatibility and optimal performance.
• Respond to service desk tickets promptly,...
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