Help Desk Support Technician Moncton

Elevate your IT career as a Help Desk Support Technician based in Moncton, New Brunswick. This position emphasizes advanced deskside support while providing excellent customer service.
As a technician, you'll perform hardware break-fix services, support software installations, and handle IMAC activities. Candidates should possess 3-5 years of relevant experience, strong troubleshooting skills, and a customer-first mindset. Being a self-starter, you will also manage calls from the Dispatch Center to ensure effective problem resolution.
Key Responsibilities:
• Perform break-fix services on PCs, laptops, and printers
• Manage IMAC services including hardware roll-outs
• Offer support for software installations and upgrades
• Troubleshoot hardware and network related issues
• Update and close customer support calls efficiently
Requirements:
• 3-5 years of deskside support and IMAC experience
• A+ certification and additional relevant certifications
• Strong...