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Help Desk Support Specialist

MRM

taguig, metro manila, Philippines Full-time July 13, 2026

Found Description

Responsibilities

  • Responsible for executing all assigned service tickets and tasks according to the service procedures outlined in the Service Delivery Playbook.
  • Support the end-to-end service delivery process, including task execution, validating documentation, and quality checks.
  • Ensure all deliverables are aligned with client’s brand and style guidelines
  • Build and execute campaigns using marketing automation software to promote products and services.
  • Create tasks based on provided instructions and materials us
  • Jing multiple tools (e.g., HTML, file handling, automation, email/video creation, and page setup). Task duration varies depending on complexity.
  • Manage and prioritize tasks within your personal queue based on urgency (e.g., Delayed, Critical, At Risk) to meet Service Level Agreements.
  • Maintain high-quality standards in task execution, ensuring error‑free delivery to avoid deployment issu...

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