Found Description
Responsibilities
- Serve as the first point of contact for technical support requests
- Troubleshoot and resolve hardware, software, login, and access issues
- Manage user account provisioning and employee onboarding support
- Maintain accurate ticket notes, resolution details, and support documentation
- Escalate complex issues with complete troubleshooting context
- Contribute to knowledge base articles and process improvements
Requirements
- Experience in help desk or Tier 1 IT support
- Strong communication and documentation skills
- Ability to troubleshoot independently and follow structured processes
- Familiarity with Google Workspace, Okta, Jira, Confluence, Intune, and Jamf
- Comfortable supporting non-technical users in a fast-paced environment
About the Company
OpenSesame is an AI-powered learning marketplace serving enterprise customers with skil...