Help Desk Support

Overview

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Acquire Intelligence focuses on helping businesses work smarter through innovation, efficient processes, and automation. This is a place to grow your career where teamwork and meaningful impact come together.

Responsibilities

• Respond promptly and accurately to user queries with solutions, workarounds, or training materials
• Perform general system administration tasks including user setup and data maintenance
• Troubleshoot, replicate, and document system issues, escalating to Tier 2/3 as needed
• Track and manage support tickets using ServiceNow
• Assist Tier 2/3 support with vendor coordination and reporting tasks
• Maintain accurate documentation of bugs and resolutions
• Work collaboratively with different team members and departments
• Promote team efficiency and con...