Help Desk Supervisor – Facilities Management

12 Month Fixed Term Contract / Secondment Opportunity

The London Borough of Hackney is seeking an experienced and proactive Help Desk Supervisor to lead our Corporate Hard Facilities Management help desk team. This is a critical leadership role responsible for the effective management of the Concerto CAFM system, ensuring the delivery of high quality maintenance, compliance, and FM services across the Council’s extensive portfolio of 900+ sites.

In this position, you will lead a team of two Help Desk Operatives, acting as the primary escalation point for complex queries and incidents. You will be responsible for overseeing the maintenance budget, driving service performance, and implementing continuous improvement strategies to ensure we meet our corporate objectives and SLAs. This is a dynamic role for a leader who excels in data driven decision making, stakeholder management and team development.

Key Responsibilities:

– Team Leade...