Found Description
About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes.
Title: Help desk supervisor
Location: Cebu, Philippines
Onsite position
Position Summary & Key Areas of Responsibility
- Leads support team leaders and ensures teams meet SLA standards.
- Coaches team to meet service level agreement objectives.
- Supports Manager providing key metrics, inputs, SLA results and action plans.
- Guarantees Call/Incident Management operations and/or request for escalation.
- Researches and analyzes operational effectiveness of assigned team(s) through interviews and metrics and ...