Found Description
The Role
We are looking for an experienced Technology Service Desk Team Lead to join the Corporate IT team here at Merivale.
This is a hands-on leadership role, responsible for driving the day-to-day operation of the Service Desk and ensuring our teams across Head Office, venues and business operations receive high-quality, customer-focused IT support.
You will lead a team that supports a fast-paced, multi-site hospitality environment. You will oversee service desk performance, ticket quality, escalations, rosters and service delivery, while helping uplift the team through coaching, mentoring and continuous improvement.
Key Responsibilities
- Lead daily Service Desk operations, coordinating workloads, priorities and service delivery across incidents, requests, access requests and escalations.
- Manage ITSM ticket disciplines including triage, categorisation, prioritisation, assignment, esc...