Found Description
About the Role
We are seeking a motivated and customer-oriented Tier 1 Help Desk Agent to join our Help Desk team. In this role, you will be the first point of contact for users interacting with AI-driven Tier 0 systems in the context of clinical trial products. You will provide technical assistance, troubleshoot issues, and ensure seamless operations for Signant Health systems and applications. This role requires strong problem-solving skills, empathy, and the ability to work effectively in a fast-paced, dynamic environment.
What you will do
- AI – Tier 0 Interaction: Collaborate with AI-driven Tier 0 support systems to diagnose and elevate issues, ensuring smooth transitions between automated responses and human support.
- Technical Support: Provide first-line support for users (clinical trial teams, researchers, patients, etc.) experiencing issues with Signant Health-related products, applications, and software tools.
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