Help Desk Agent - Leasing company - German market

Help Desk Agent - Leasing company - German market

Full-time position in the Bosch Service Solutions team, focusing on customer service for our German market leasing operations. This role involves customer interactions regarding product inquiries, order processing, and support across various channels.

Scope

Responsible for developing and maintaining excellent customer relationships, handling customer contacts, and accurately processing customer orders for products and literature. Respond to customer inquiries in a timely manner through the most appropriate means of communication.

Responsibilities

• Advise customers on suitable products based on demand.
• Promote consistent and excellent customer relations and loyalty.
• Identify potential gaps to improve the customer experience.
• Own the customer’s problem, serving as the point of contact for all enquiries related to troubleshooting, expected resolution tim...