[HELLOCONNECT] Team Leader - Blended Customer Care

The Role

At HelloConnect, you will be part of a dynamic team in Inoza Tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences. We are seeking an experienced, foundational Team Leader to spearhead operations for a brand‑new customer care support campaign in the e‑commerce meal and food retail space. In this blended campaign—spanning email, phone, and social media channels—you will be responsible for building, motivating, and managing a high‑performing team of customer care specialists. Your primary focus is to establish the account’s operational benchmarks, manage day‑to‑day omni‑channel metrics, and maintain a seamless, direct feedback loop with the client team dur...