Found Description
As a Program Manager on BMC Helix’s CS Risk Programs team, you will lead strategic initiatives to identify, mitigate, and manage customer risk to drive retention and long‑term success. You will orchestrate cross‑functional programs such as Critical Situation (CritSits) and Heal Desk, ensuring alignment across Customer Success, Sales, Support, and Product teams, acting as the customers’ advocate and prioritizing complex challenges. This role requires a strong blend of program execution, customer advocacy, and operational rigor.
Key Responsibilities
- Own and scale initiatives like Critical Situation (CritSit) management and Heal Desk, ensuring timely resolution of customer risks and alignment with business goals.
- Lead structured risk reviews, develop mitigation strategies, and drive adoption of risk frameworks across the field.
- Deliver playbooks, training, and digital assets to empower field teams to act on risk signals with confidence and...