Healthcare Virtual Assistant | Athena EMR Experience (Onsite)

Overview

Snapscale is seeking a highly skilled Healthcare Virtual Assistant who can work onsite to support day-to-day clinic operations and ensure a seamless patient experience. This role requires strong communication skills, attention to detail, and hands-on experience in U.S. healthcare processes. The ideal candidate must have proven expertise in EMR systems, specifically Athena EMR, and the ability to manage multiple clinical and administrative tasks efficiently.

Responsibilities

• Verify patient benefits and insurance coverage accurately and efficiently
• Reactivate past patients and maintain engagement through consistent follow-ups
• Handle inbound calls and assist patients with inquiries professionally and empathetically
• Conduct appointment confirmations, reminders, and outbound follow-ups
• Schedule and reschedule patient appointments using Athena EMR
• Maintain and update patient records in Athena E...