Healthcare IT Service Desk Analyst: First Line Support

EWS Group is looking for a proactive Service Desk Analyst in Lahore, Pakistan. The successful candidate will provide first contact for users requiring technical assistance, troubleshoot issues related to healthcare IT applications, and maintain high customer satisfaction.

Key responsibilities include logging incidents, providing technical support, and escalating complex issues. Qualifications include a Bachelor's degree in IT and 3-5 years of support experience. This role offers a competitive salary and numerous benefits including medical coverage and performance bonuses.