Found Description
As a Call Center Agent / Customer Service Representative for a Healthcare Account, you will assist patients, healthcare members, and providers with healthcare-related inquiries, benefits information, appointment concerns, and general customer support. You will play an important role in delivering quality service and support to healthcare members.
Key Responsibilities
Handle customer inquiries via phone, chat, or email
Assist members with healthcare benefits, coverage, and eligibility questions
Provide accurate information regarding healthcare services and policies
Help customers navigate claims, billing, and account-related concerns
Document customer interactions in internal systems
Resolve customer concerns professionally and efficiently
Escalate complex issues to the appropriate departments
Meet quality and performance targets
Requirements
At least 2 years in college or SHS graduate
Key Responsibilities
Handle customer inquiries via phone, chat, or email
Assist members with healthcare benefits, coverage, and eligibility questions
Provide accurate information regarding healthcare services and policies
Help customers navigate claims, billing, and account-related concerns
Document customer interactions in internal systems
Resolve customer concerns professionally and efficiently
Escalate complex issues to the appropriate departments
Meet quality and performance targets
Requirements
At least 2 years in college or SHS graduate
Ready to Apply?
Submit your application for Health Care Account Representative - Paid Training Included at MRC SGV
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