Found Description
How does your working day look like
- Supervise mentor and train a team of therapists to deliver exceptional spa services.
- Schedule manage and delegate work assignments for the therapy team.
- Conduct regular performance evaluations and provide constructive feedback to staff and conduct training programmes.
- Ensure that all therapists are up to date with industry trends and hotel protocols.
- Deliver personalized treatments (e.g. massages facials body scrubs etc.) in accordance with the guests preferences and needs.
- Handle guest concerns and complaints promptly ensuring a positive and memorable spa experience.
- Ensure the spas ambiance cleanliness and atmosphere reflect the luxury standards of a five-star hotel.
- Maintain in-depth knowledge of spa services products and techniques.
- Perform a variety of high-end treatments ensuring guests comfort and satisfaction.
- Oversee the quality of...