HEAD, SECURED COLLECTIONS OPERATIONS

This role is open for both iAspire candidates and external talents. We encourage you to refer candidates to this role.

Position Title: Head, Frontend and Back Office Unit

Job Summary

• The jobholder manages the whole Frontend and Back Office team members to ensure that all activities conducted are in accordance with performance and productivity standards and within guidelines.
• He/She provides appropriate strategies to drive and sustain improvement and to achieve collection goals.
• This person ensures adherence to the existing Collection policies and procedures as well as provisions promulgated by other regulatory bodies

Specific Duties & Responsibilities

Manage performance of team members

• Monitors productivity of unit and provide regular feedback
• Coaches and motivate team members to achieve set targets/standards and recommend strategies to improve performance
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