Head, Retirement Fund Admininstration & Servicing

Responsibilities

• Own end-to-end retirement fund administration and servicing by ensuring seamless, compliant delivery across participating employers, stand‑alone funds, and intermediaries (Financial Advisors and Employee Benefits consultants).
• Define and deliver a differentiated service strategy and proposition that enhances client, employer, and intermediary experience and satisfaction.
• Oversee and ensure effective onboarding of new clients by maintaining operational readiness, embedding controls, and driving adoption of digital tools.
• Maintain and enforce high standards of data integrity and administration processes for members, employers, and FAs within legislative, contractual, and SLA requirements.
• Ensure and control the accurate and timely receipt, allocation, and investment of contributions into approved portfolios in line with mandates.
• Manage and lead teams responsible for accurate fee calculations and collection...