Head, Regional Retail Operations at AirtelTigo

Job Summary

• The successful candidate will join as the Head of Regional Retail Operations in the Customer Experience Department.

• (S)He will report to the Customer Experience Director and will be responsible for the management of retail at HQ including the rollout of franchise shops as per agreed model all over Ghana.

• The Head of Regional Retail Operations will as well handle the delivery of excellent customer experience across all retail channels including franchise shops.

Key Responsibilities

• Work closely with Commercial Heads to provide effective and reliable support to the Regional Retail teams to ensure uniformity of AirtelTigo Retail CEX guidelines.

People

• Provide coaching, recommend, and supervise training for team members.

• Supervise health of acquisitions and ensure compliance on activations.

• Responsible for team engagement

Process

• Worki...