Head of Workforce Planning & Scheduling

Qualfon Philippines in Metro Manila is seeking a Workforce Management Specialist responsible for ensuring optimal staffing and scheduling across various sites. You will analyze performance, resolve scheduling conflicts, and support project management initiatives.

The ideal candidate should possess a Bachelor's Degree in Statistics, Mathematics, or Engineering, along with 4 to 5 years of relevant experience, including supervisory roles. Knowledge of Queue Theory and proficiency in tools like Avaya and Verint are essential.