Head of Workforce Management & AI-Driven Forecasting

Boldrimpact, located in Mérida, Yucatán, is seeking a Manager for Workforce Management to lead their Workforce team in a dynamic 24/7 BPO environment. The ideal candidate will shape the WFM strategy, ensuring operational targets are met while developing their team to achieve continuous improvement.

With extensive experience in Workforce Management, you will oversee staffing plans, collaborate with clients, and leverage data to enhance operational performance. Join us to impact our clients and help bolden our workforce planning capabilities.