Head of Workforce Management & AI-Driven Forecasting

Boldr is seeking a Manager, Workforce Management to lead its Workforce team in Mérida, Yucatán. The role focuses on shaping WFM strategy, optimizing staffing plans, and utilizing AI tools for improved operational efficiency. The manager will oversee the overall WFM practice and collaborate with various teams and clients.

Ideal candidates have extensive experience in BPO environments, strong leadership skills, and proficiency in WFM tools. Join us to make a significant impact in driving our workforce operations forward.