Found Description
RedCore is an international business group that creates technological solutions for digital markets.
Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.
Powering Growth from the Core — this is the key mission laid under RedCore’s strong foundation. This is how we consistently stay ahead: by evolving and creating scalable solutions, while remaining committed to open and transparent communication with our partners.
We are looking for a Head of VIP Support!
Requirements:
- 3–5+ years of experience in client service management / VIP Support / Customer Success; experience in providing personalized support and working with VIP / Premium segments is a plus;
- Experience in the gambling industry;
- Proven team management experience (50+ people);
- Hands‑on experience with KPIs, SLAs, CSAT, NPS, and other client metrics;