Head of Technical Escalations & Customer Experience

The Consulting Solutions in the Philippines is searching for a strategic leader to manage and mentor Technical Escalation Engineers. This role includes overseeing regional projects, enhancing customer experiences, and ensuring successful onboarding and development of team members.

The ideal candidate will possess a proven track record in managing high-performing teams and exhibit strong abilities in data-driven decision-making to bridge customer needs with product execution. A focus on cross-functional collaboration is essential.