Head of Quality, Learning & AI Enablement

Holafly is seeking a transformational leader for Quality Assurance and Training in Medellín, Colombia. The role involves owning and elevating QA and Training functions across a 200+ agent global customer care operation. You will leverage AI-driven insights, develop future leaders, and create measurable business impact.

The ideal candidate should have over 8 years of experience in contact centre QA and Training, strong data analytics skills, and a hands-on approach to implementing AI tools for quality management. A background in COPC standards and advanced English proficiency are also required.