Head of People Experience & Service Delivery

Capitec is redefining how employees experience HR support by delivering a digital-first, employee-centric People Service. The Manager: People Experience will shape self-service, query resolution, and proactive communications across the entire employee lifecycle.

You will lead high-volume service delivery teams, partner with HR, Payroll, Risk and Technology, and drive continuous service improvements through data and automation. A strong background in service design and digital HR is essential.