Head of Patient Experience & Patient Support Programs Canada

Make your mark for patients

We are looking for a Head of Patient Experience & Support Programs who is strategic, patient‑focused, and collaborative to join us in our Patient Experience team, based in our Canada office in Oakville, Ontario.

About the role

As a senior enterprise leader and member of the Canadian Leadership Team (CLT) you will be accountable for defining, shaping, and governing UCB Canada’s end-to-end patient experience and patient support strategy as a core driver of country performance, access leadership, and organizational culture. You will lead and shape the end‑to‑end patient experience and support program strategy across Canada. As a senior leader, you will ensure patient services are integrated into business strategy, enabling access, improving outcomes, and driving performance. You will translate patient insights into impactful decisions, oversee financial performance, and ensure high standards of quality, c...