Head of Operations & Transformation, Gulf

Position : AVP, Head of Service, Operations & Transformation (Gulf / GCC)

Job Location : Dubai, United Arab Emirates (UAE hub supporting Qatar, Oman, Bahrain & Kuwait)

Overview : The Head of Service & Operations is responsible for end‑to‑end operational delivery across employee benefits and protection solutions, including implementation and onboarding, policy administration, billing, claims, collections and customer service. Products are expected to include, as applicable by market, Group Life, Medical, Dental, Personal Accident, Critical Illness and Group Savings/Benefits, including End‑of‑Service and gratuity‑related solutions. Based in the UAE as the primary operations hub, the role will oversee and support Qatar, Oman, Bahrain and Kuwait, ensuring consistent service delivery, effective controls and scalable processes across markets. The incumbent will enhance the customer experience, drive efficiency, leverage technology, build strong part...