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Head of Operations

Polo Hotels Group

Kolkata, West Bengal, India Full-time June 24, 2026

Found Description

Key Responsibilities

Strategic Leadership

- Develop and execute the operational strategy aligned with the Group's vision, business goals, and growth plans.
- Drive operational excellence across all properties.
- Establish annual business plans, budgets, and operational targets for all units.
- Lead expansion, pre-opening, and transition projects across the group.
- Identify opportunities for revenue enhancement and cost optimization.

Multi-Property Operations Management

- Oversee the complete operations of all hotels, resorts, restaurants, and hospitality businesses within the group
- Ensure consistent implementation of brand standards, SOPs, and guest service protocols
- Monitor operational KPIs and drive performance improvements across all properties
- Conduct regular property reviews and operational audits
- Ensure seamless coordination between units and corporate functions

Financial & Commercial Performance

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