Head of Managed Services

As the Head of Maintenance & Managed Services (MMS), you’ll be at the forefront of our customer support strategy. You’ll define, plan, and direct services to ensure our customers receive high quality 24/7/365 support, Managed Services offerings, and SaaS operational support. Your leadership will provide value-add operational assistance, to drive further customer satisfaction and retention across Incognito’s global customer base.

Your role will involve dynamic collaboration with existing customers, expertly managing escalations, and transforming opportunities into new business to maximize the commercial value of each maintenance contract. You’ll lead your team by example, driving accurate forecasting to hit your defined targets and ensure ongoing success in existing accounts. You will proactively manage your team and related processes with curiosity – reviewi...