Head of Incident & Service Reliability (24x7 Command Center)

Great Eastern is seeking a Lead for Service Reliability specializing in Incident and Problem Management in Kuala Lumpur. This role is critical in ensuring operational stability, overseeing a 24x7 command center, and driving improvements in IT service operations.

Ideal candidates will have over 10 years in IT Service Management, proven leadership in major incidents, and experience in AIOps adoption. Join us to champion operational excellence and continuous improvement.