Found Description
Head of Incident Management
Department: Global Customer Support
Employment Type: Full Time
Location: Spain
Description
We are looking for a Head of Incident Management to lead our global Safety Incident Management function. This role is responsible for how safety-related incidents – including accidents, injuries, and other high-severity events – are handled across the platform. You will lead a large, globally distributed team and build scalable, data-driven, and automated processes that ensure incidents are resolved quickly, consistently, and fairly, while also reducing their overall occurrence through proactive initiatives. This is a senior leadership role with high ownership, cross-functional collaboration, and significant impact on user safety and platform trust.
Key Responsibilities
- Lead and manage a large global, multi-cultural team across multiple regions and time zones.