Head of Customer Value Management

This role will be responsible for end-to-end ownership of the prepaid and postpaid base, defining and executing the business vision and strategy across traditional and digital channels. You will collaborate closely with various stakeholders to ensure deeper customer engagement, leveraging consumer insights and advanced analytics to impact margin, retention, and customer satisfaction.

Key Responsibilities

• Shape and lead the overall CVM strategy across all customer segments (Prepay and Postpay) and products.
• Collaborate closely with the CMO, Head of Products & Pricing, Customer Service Director, Brand & Comms, and Digital Marketing teams, ensuring visibility into progress, achievements, decisions, and any roadblocks requiring escalation.
• Ensure CVM initiatives meet approved targets and drive significant impacts on churn reduction, ARPU uplift, and customer acquisition.
• Engage with cross-functional teams including Customer Servic...