Head of Customer Support Pakistan

We are hiring a Head of Customer Support to lead customer support operations for the Pakistan market within a fast-paced iGaming / online betting business.

This role suits a senior agent or team lead ready to step into a broader leadership position while remaining hands-on.

iGaming experience and hands on exposure establishing CS duties is essential.

Key responsibilities include:

• Overseeing daily customer support operations across live chat, email, and ticketing systems
• Ensuring SLAs, CSAT, response times, and quality targets are consistently met
• Acting as the main escalation point for complex player issues, VIP cases, and sensitive complaints
• Managing, coaching, and developing customer support agents and team leads
• Supporting hiring, onboarding, training, and performance management
• Ensuring strong knowledge across sportsbook, casino, payments, bonuses, and promotions
• ...