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Head of Customer Success

Omnicom Group

Sydney, New South Wales, Australia Full Time Permanent July 10, 2026

Found Description

The Opportunity
As our Head of Customer Success, you'll sit at the centre of Resolution Digital's client experience, leading how we build, strengthen and grow strategic partnerships with agencies and clients across the Omnicom network.
This is a newly created national leadership role where you'll own the opportunity pipeline across our Discoverability and Digital Innovation offerings, build deep relationships with agency partners, and translate complex digital solutions into meaningful business outcomes.
You'll also have the opportunity to build and lead a high-performing customer success team while helping shape the future of search, AI and digital experiences.

Your Responsibilities
* Drive and grow strategic partnerships across Omnicom Media and Omnicom Advertising agencies nationally.
* Own and manage the opportunity pipeline from first conversation through to commercial sign-off.
* Partner with our specialist teams to develop connected client solutions ...

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