Head of Customer Success and Implementation, Europe

The company

Open is building the AI that answers when it matters most — the complete customer communication engine that leading enterprises trust for their hardest, highest-stakes conversations. If you live in Europe, there's a good chance our AI has already helped you. Companies like MoneyGram, Mollie, TicketSwap, Viva.com, More.com, Trunkrs, and FareHarbor (a Booking.com company) rely on Open to handle millions of customer interactions — at a 77% average automation rate and 99%+ accuracy, priced on outcomes rather than seats. We're backed by Y Combinator, Pioneer Fund, and Spacetime, and we focus on large enterprises with the most sophisticated support needs.

The role

It begins hands-on and grows into a team you will build and lead. In your first months you are the implementation team; within a year, you are leading one.

What you'll do

• Own implementation personally — take enterprise customers from signed contract to live production ...