Head of Customer Services

Winona is one of the leading telemedicine companies providing HRT for women in menopause. We’ve built all of our technology in house including an EHR, patient care admin system, patient portal, website, marketing technology etc. Winona has two compounding pharmacies and a team of in house physicians providing world-class care via a fully vertically integrated business model.

We’re looking for a seasoned Head of Patient Services to lead and scale a high‑performing global support organization of ~60 Patient Services Representatives and Team Leads. This leader will own strategy, operations, KPIs, and continuous improvement—while ensuring our patients and customers receive fast, empathetic, and reliable support.

A deep understanding of Intercom is essential. You will be the company’s expert on Intercom workflows, automation, ticketing, reporting, and optimization, driving efficiency and excellence across the suppo...