Found Description
We are currently partnering with a leading Swiss homecare and healthcare services provider seeking a Head of Customer Service to lead and further develop their customer service, patient coordination, and scheduling operations. This is a key leadership position responsible for ensuring an exceptional patient experience, efficient service delivery, and operational excellence across a growing healthcare organisation.
Responsibilities
- Leading and developing the Customer Service and Scheduling functions, ensuring efficient and patient-focused operations
- Overseeing all administrative and organisational processes throughout the patient journey, including stakeholder communication and escalation management
- Ensuring accurate medical-administrative documentation, reimbursement processes, and regulatory compliance
- Managing resource planning, nurse scheduling, and material coordination to ensure timely patient care
- Driving proce...