Head of Customer Service

We are currently partnering with a leading Swiss homecare and healthcare services provider seeking a Head of Customer Service to lead and further develop their customer service, patient coordination, and scheduling operations. This is a key leadership position responsible for ensuring an exceptional patient experience, efficient service delivery, and operational excellence across a growing healthcare organisation. Responsibilities Leading and developing the Customer Service and Scheduling functions, ensuring efficient and patient-focused operations Overseeing all administrative and organisational processes throughout the patient journey, including stakeholder communication and escalation management Ensuring accurate medical-administrative documentation, reimbursement processes, and regulatory compliance Managing resource planning, nurse scheduling, and material coordination to ensure timely patient care Driving process optimisation, KPI management, and the implementation of digital sol...